Welcome to Shoppe & Souk Online Shopping Store !

Welcome to CMK Online Shopping Store !

Shopping Cart

FAQ(FREQUENTLY ASKED QUESTION)

Q. How do I register?

You can register by clicking on the link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditioNS and submit the registration information.

Q. Are there any charges for registration?

Normal registration is free, however you have to pay the registration charges for Associate registration which provides you with some prIvileges over normal customers. Contact us at info@shoppeandsouk.com to know more about associate plan.

Q. Do I have to necessarily register to shop oN SHOPPE AND SOUK?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Q. Can I have multiple registrations?

Each email address and contact phone number can only be associated with one shoppe and souk account.

Q. Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one shoppe and souk account only.

Q. How do I know that my transaction has been successful?

You would receive an order confirmation via email with the corresponding order number for your future reference.

Q. How do I return a product, if I don’t like it?

Please report the return to us on receiving the product within the return period by accessing the return menu under my account section.

Q. What is My Account?

My Account is the section you reach after you log in at shoppeandsouk.com My Account allows you to track your active orders, credit note details as well as see your order history intiate return and update your contact details.

Q. How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Q. What are the modes of payment?

You can pay for your order on shoppeandsouk.com using the following modes of payment:

a. Cash on delivery

b. Credit and debit cards (VISA / Mastercard)

c. netbanking and upi

Q. Are there any other charges or taxes in addition to the price shown?

Delivery charges may apply on some orders on the basis of your order type and location. GST will be applicable as per Government Regulizations.

Q. Is it safe to use my credit/ debit card on SHOPPE AND SOUK?

Yes it is absolutely safe to use your card on shoppeandSouk.com, A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Q. If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to deliver THE PRODUCT OR YOU HAVE RETURNED OR CANCELED THE PRODUCT THE AMOUNT WILL BE REVERSED TO THE MODE OF PAYMENT YOU USED TO PAY AT THE TIME OF ORDER. IN CASE OF CASH ON DELIVERY  THE AMOUNT WOULD BE REVERSED VIA CHECK OR BANK DETAILS PROVIDED BY YOU IN YOUR RETURN MENU.

Q. Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery and payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.

Q. When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery. Your order will be delivered to you as soon as possible and same will be updated in your account section.

Q. How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

Q. How do I select the delivery info (address to which I want products delivered)?

You have to fill the billing details in at the time of checkout and the product will be delivered to your billing address.

Q. Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

Q. How do I check the current status of my order?

The current status is constantly updated to you via sms and emails. You can also contact us to check the current status anytime with your refrence id

Q. How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 9 AM to 10 PM. They can be reached at or via email at info@shoppeandsouk.com

Q. What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 9 AM to 10 PM.

Q. How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with shoppe and souk. You can write reviews of products and services on webpage and you can also write to us info@shoppeandsouk.com in case of positive or negative feedback.

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